Help · Troubleshooting

Transactions delayed or missing

The app syncs when you open it. Some banks post slowly.

Polaris does not hold your books, so it cannot import while the app is closed. Open the app and pull to refresh. If the institution is on Connection status, wait out that outage. You can always add a manual transaction and let the import match later.

Still stuck? Write to support — the form goes to us, not a public inbox.