Connection Status
Known issues connecting to banks and brokerages.
Current issues
NYSaves requires aggregators to use a separate aggregator login, but our data provider still sends users through the regular website. Connections keep timing out and disconnecting. This is not your password being wrong. Reconnect in the app may show Connection Temporarily Down.
What to do now: Keep the accounts as manual for now — reconnecting will not stick until the provider supports the NYSaves aggregator login. You will not lose history you enter.
Recently resolved
Our data provider reports this institution is not responding, so new connections fail partway through sign-in. It's a credential-based (non-OAuth) connection, which is more prone to institution-side breakage. Your login details are fine.
Reporting a problem
In the app, open Settings → Report an Issue. The report contains counts, structure, and your institution names — no balances, transaction details, account numbers, or credentials — and you can add an email only if you want a reply.
Reports genuinely matter: our data providers prioritize fixes by how many people are affected, so a reported outage gets escalated with evidence attached. Written questions can go through the support form.