Help · Accounts & linking

A bank will not connect

Check Connection status first. Then report it from the app if it is new.

Open Connection status. If we already know the institution is down or looping on sign-in, the workaround on that page is the answer — retrying into an outage usually just reproduces it.

If the page is quiet and your bank still fails, use Settings → Report an Issue. The report includes institution names and structure, not balances or credentials.

You can keep going with a manual account until the link works.

Still stuck? Write to support — the form goes to us, not a public inbox.